Frequently Asked Questions

Use of IT Service Management methodologies date back to a time when IT businesses implemented vast mainframe environments. The technology has since evolved and become an integral part of IT technology today. Some good examples of IT Service Management methods are configuration management, performance management, and availability management.
Some significant changes which have evolved with regards to IT Service Management are:

• Legacy Systems were reactive, modern systems are proactive
• Legacy Systems were centralized, modern systems are distributed
• Legacy Systems were more isolated, modern systems can be integrated